Customer Protection Guarantee

Cancellation & Refund Policy

At Bizloom OS, we want you to experience risk-free commercial operating peace of mind. Here is our complete, transparent policy on subscription cancellations, pro-rated terms, and refund processing turnaround times.

Effective Date: January 1, 2026•Last Updated: October 27, 2026•100% Transparent Guarantee

1. 7-Day Unconditional Money-Back Guarantee

We believe SMB owners should never pay for software that does not save them hours of manual bookkeeping.

Our 7-Day Guarantee:

If you purchase or upgrade to the Bizloom OS Pro Plan and decide within the first seven (7) days of initial subscription that our software is not the right fit for your business, we will issue a full 100% refund of your payment with no questions asked.

To initiate your 7-day guarantee refund, simply send an email to bizloom.in@gmail.com with your registered account email.

2. Subscription Cancellation Policy

  • Self-Service Cancellation Anytime: You may cancel your subscription at any time directly through the Settings & Business Profile page inside your dashboard. No need to call customer care or send written letters.
  • Retention of Access: When you cancel a paid recurring subscription, your Pro plan remains fully active until the end of your current paid billing period (monthly or annual).
  • No Further Charges: Once cancelled, no renewal charges will ever occur. At the end of the paid cycle, your account automatically reverts to our Free Forever tier, preserving your historical Daily Notebook ledgers and financial logs without data loss.

3. Refund Processing & Turnaround Times

All approved refunds are submitted through our payment gateway partners immediately:

Approval SLARefunds reviewed and approved within 24 business hours of request.
Bank ProcessingSettles to original payment method within 5 to 7 business days.
DestinationRefunded directly to original credit card, debit card, or UPI VPA.

Note: Depending on your card issuing bank or payment network, credited funds may reflect in your statement under the billing descriptor BIZLOOM or PAYMENT*BIZLOOM.

4. Duplicate Payments & Failed Transaction Handling

In the unlikely event of a network timeout where your bank account was debited twice or debited without an order confirmation:

  • Our automated payment gateway reconciler detects duplicate debits and triggers an automated reversal within 24 to 48 hours.
  • You may also submit your bank transaction reference ID (RRN) to bizloom.in@gmail.com for immediate manual verification.

5. Contacting the Billing Department

For all cancellation and refund inquiries, our dedicated billing desk is available at:

Bizloom OS — Billing & Customer Support
Response time: Within 24–48 business hours.
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Bizloom OS

Bizloom OS is a modern cloud-based operational accounting and ledger operating system engineered for small businesses, founders, and merchants.

Platform & Service Desk

Bizloom OS is a 100% cloud-hosted SaaS platform. For user assistance, merchant support, or feedback, our support desk is available digitally.

Response Time: Within 24–48 business hours

Official Inquiries & Support

Direct Help:Reach out directly to our team for billing, technical inquiries, or platform assistance.
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